Select Mobility DME

Privacy Policy

Last updated:

At Select Mobility Solutions LLC (Select Mobility DME) (“we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this Policy.

1) Information we collect

  • Contact details: name, email, phone, billing/shipping address.
  • Order & support data: purchased items, order history, RMAs, service requests, messages.
  • Payment information: processed securely by our payment providers; we do not store full card numbers.
  • Device & usage data: IP address, browser type, pages visited, referring pages/UTM, approximate location, and timestamps (via cookies or similar technologies).
  • Account data (if you create one): login, preferences, saved addresses.
  • Accessibility or fit notes (optional): details you voluntarily provide to help us recommend or configure equipment.

2) Where we get data

  • Directly from you (checkout, forms, phone/text, emails).
  • Automatically via cookies, pixels, and analytics tools when you use our site.
  • Service providers (payment, shipping, fraud prevention, analytics, advertising platforms).

3) How we use information

  • Process and deliver orders; provide customer support and warranty/returns.
  • Configure and schedule service or rentals.
  • Improve our website, products, and user experience.
  • Prevent fraud, secure our services, and comply with law.
  • Send operational emails/SMS about your orders or requested services.
  • With your consent or where permitted, send product updates and offers (you can opt out at any time).

4) How we share information

We do not sell your personal information. We share it only with:

  • Service providers (payment processors, shipping carriers, IT/hosting, analytics, email/SMS, advertising platforms) who process data under our instructions.
  • Compliance and safety (to meet legal requirements, respond to lawful requests, enforce our Terms, or protect rights and safety).
  • Business transfers (e.g., merger, acquisition); your information may transfer as part of the transaction.

5) Cookies & similar technologies

We use cookies/pixels to keep your cart, remember preferences, measure performance, and (where permitted) personalize marketing. You can control cookies via your browser settings. Disabling some cookies may affect site functionality.

6) Analytics, ads & remarketing

We may use analytics tools and, where permitted, advertising platforms (e.g., Google, Meta) to understand usage and reach interested audiences. These providers may set cookies or read your device identifiers to measure performance and show ads based on your interactions with our site. You can opt out of interest-based advertising through your ad settings with those providers or via your mobile device settings.

7) Data retention

We keep personal information only as long as needed for the purposes above, to comply with legal obligations (including tax, accounting, and warranty), and to resolve disputes.

8) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data we process. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9) Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

10) Your choices & rights

  • Marketing: You can unsubscribe from promotional emails or reply STOP to opt out of promotional texts. We’ll still send essential order/service messages.
  • Access/Update/Delete: You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.
  • US State rights (e.g., CA/VA/CO/CT/UT): Depending on your state, you may have rights to access, correct, delete, or opt out of certain data uses (“selling,” “sharing,” or targeted advertising). We do not “sell” personal information for money. To exercise applicable rights, use the methods below.
  • EU/UK residents: Where GDPR/UK GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and data portability. You may also withdraw consent where processing is based on consent.

11) How to make a privacy request

Submit a request via our contact form or call/text (346) 648-0656. Please provide enough information to verify your identity and describe your request. An authorized agent may act on your behalf where permitted by law (we may require proof of authorization).

12) International transfers

We are based in the United States. If you access our site from outside the U.S., your information may be transferred to, stored, or processed in the U.S. or other countries with different data protection laws.

13) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest version. Material changes will be posted on this page.

14) Contact us

Questions about this Policy or your data?